Manage stakeholders, customers, staff better

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Someone this week commented on how I had repositioned myself over the last few days (particularly with the PM who treats me with little regard)

 Anna, Senior Manager recovering from a crisis of confidence

The usual weekly call lasted 40 minutes rather than the 2 hours. I had 110% control, politely told them how things are going to work from now on. They lapped it up and [the customer] is now my best friend! 
AC Entrepreneur with Key Client Customer Service problems
Feeling very confident and looking forward to the meeting rather than cringing at the thought - this empowering and taking control is good stuff
C, Entrepreneur
[My problem staff member] is doing fine - a happy chappy. He has been excellent on the phones, seems to cope with things better. He has had three written customer compliments [in the past month]... has been awarded a "Customer First" Award and is about to get his second - now how fantastic is that!!!!
Keith, Sales Manager about one of his staff working with Cindy
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Plenty of sensible, down to earth food for thought. Thanks for helping put it all into perspective!

Helen, Personnel Consultant

You should be in politics then perhaps things would get done! 
Philippa, Internet entrepreneur
 I can’t believe the changes that are coming out of a 90 minute meeting. I think it has had more impact than the sum of all meetings I have had in my professional life.
D, Senior Analyst, Research and Analytics department of a major bank
Have been feeling really good about work and home, definitely using the positive thinking tool - shifting focus and continuing to find the joy
Vanessa, General Manager, Major Bank
Some invaluable concepts in leadership. I will remember some of them for the rest of my working career 

G, Executive Manager in a major bank

You have so open heartedly and generously shared your hard-earned knowledge, ideas and enthusiasm with me. I want to say how grateful I am for all your encouragement and belief in what I do through my work.
A-M, Independent Corporate Consultant
Appreciate your sound guidance and wise counsel 
E, Executive General Manager in a major bank
 I learnt an enormous amount and was extremely impressed by both your knowledge and 'bedside manner' ... I used an excellent question today, and it opened up a conversation which had become stuck. 
Nicola, General Manager of a Training Company.
Your passion for people is very evident, inspiring and informative

Jacqui, Trainer and Facilitator

 I started to implement  techniques today - already getting results :) 
Chrys, Executive Manager, Major Bank
Wonderful feedback on how Project Officers talk a similar "language" these days, and have really taken on some of the ideas you presented them with 
Cath, Senior Public Servant managing a team of trainers
Hi Cindy, I thought of you when I negotiated not working weekends with [a potential employer]. In the end I turned them down as I received a better offer!
Stephanie, Senior Events Manager 

Improve your confidence and presentation skills

Talk to Cindy
 I've taken the job... every time that I am in a meeting with senior management I focus on what is being said. I feel incredibly in control! I even had to deal with some tough customers tonight and I had great success. 

Gail, Manager in a Major Australian Transport and Distribution company - who had a bad experience in a recruitment interview which freaked her out

I owned the room, I visualised the moderator and focussed on what people were saying as a way of not thinking about my nervous stomach - and had the least amount of nerves EVER for a public speaking engagement. I changed my posture from relaxed to alertness and this noticeably increased my confidence. I made sure I got all my three points across! Well worth the Bank's money 
Chris, General Manager, Major Bank.
I've got no idea where my old shell has gone. I think it's still in the meeting room now down on level 7.I felt completely relaxed so thanks to yourself look out world the new me is coming 
Martin, Client Liaison, whose boss felt he was too introverted with customers
 I went [to a function at a former employers) without any nervousness or apprehension (wow what a change!). I don't think I would have been able to go without my new tools 
AT, Lawyer, Construction Company
Would you believe I have had three people tell me today that I look - light and happy!!! How cool is that? 

Michelle, Manager in a Multinational Utility.

having you there through this time of change process is of immense assistance and comfort 
AC, Entrepreneur and Business Owner transitioning his business to a new manager
 it’s taking the stress off me, I just say “you could talk to Cindy about that”. He’s a new man. 
P, Entrepreneur's life partner
Manage yourself

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I found yesterday's session really valuable in terms of insights into [the department] and creating a shared view of some of the challenges ahead 

EC, Change Manager, Major Bank

I’ve started putting more structure in my day, I’ve been working to more lists and hitting re-prioritisation head on and am actually feeling a good “high” at the end of the day after seeing how much I have been getting through. 
S, Executive Manager, Major Bank
immediately after the session, every individual involved changed their behaviour 
Leanne, Lead Manager Learning and Knowledge, Major IT consultancy
I'm really getting a lot out of these sessions, all the pieces are starting to fall into place. Also good to know that it’s normal to feel a bit lost or overwhelmed when first making the transition to management
Mark, former developer, now Manager of 10 staff in a small international IT firm
Reduce anxiety, sleep

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slept through the night. Thank you, thank you thank you 

Elizabeth, Senior Manager, Major Bank, having problems sleeping due to work worries

thanks so much for seeing P today. She's just dropped by to tell me how fabulous you are (and how fabulous she now feels!). 
TWExecutive General Manager, Major Bank
I felt so much better after I spoke to you that I cruised through the rest of the week feeling very calm
Louise, General Manager, Major Bank, who had been feeling nervous about a presentation
Still using the tools that you gave me [after 3 months] starting to consider a huge leap forward! 
Anne, Senior Project Manager, Construction company
you left us feeling incredibly motivated excited and happy

Jeremy, Director of a Travel Consultancy.

The [book you recommended] has been so helpful. I took work emails off my phone and have a good routine to get me in to 'off duty' mode. Thanks for the recommendations :)
Stephanie, Senior Events Manager 
Talk to Cindy about it: book a 10 minute call